https://www.jason-gieng.co/manifesto daily 0.75 2021-10-07 https://www.jason-gieng.co/project-myob-advisor daily 0.75 2021-02-17 https://images.squarespace-cdn.com/content/v1/5ee87a29e87aca7a297a716e/1613333410248-3TMXUZAAU65GSP1HLSL6/advisor-3.png Project – MYOB Advisor https://www.jason-gieng.co/experience daily 0.75 2021-04-30 https://www.jason-gieng.co/931465237564 daily 0.75 2020-06-22 https://www.jason-gieng.co/project-designer-competencies daily 0.75 2021-02-17 https://images.squarespace-cdn.com/content/v1/5ee87a29e87aca7a297a716e/1613304006870-ASUGN50BCJ00DRBH22P8/map2.png Project – Designer Competencies https://images.squarespace-cdn.com/content/v1/5ee87a29e87aca7a297a716e/1613304042940-F0R0TVDA69GQV6UA7J1V/map1.png Project – Designer Competencies https://www.jason-gieng.co/project-cx-design daily 0.75 2021-02-17 https://images.squarespace-cdn.com/content/v1/5ee87a29e87aca7a297a716e/1613304602879-2FH6M74NB0C1E3DJJX8Y/CX-framework.png Project – CX Design https://images.squarespace-cdn.com/content/v1/5ee87a29e87aca7a297a716e/1613290792037-K2SCT330V7AVNUMJ2R1M/Frame+4.png Project – CX Design https://images.squarespace-cdn.com/content/v1/5ee87a29e87aca7a297a716e/1613290606922-689DR0KLYXVTXAC0G8C4/Frame+3.png Project – CX Design https://images.squarespace-cdn.com/content/v1/5ee87a29e87aca7a297a716e/1613289434105-DB69C0Z83TKECJM96H4A/CX-detail.png Project – CX Design - Aligning Structure to Customer Experience We articulated a clear view of customer experience and involvement from different verticals, functions, and platform teams that would enable successful delivery. Our teams worked with stakeholders across the organisation to define a high-level vision, including key service moments, customer decision points, and MYOB touchpoints. We then mapped these front-stage and back-stage experiences and capabilities at all levels, from 100,000ft up to 1ft down, and aligned our organisation against success measures within each phase. This approach has formed the core driving principle of our CX and back office transformation program. Want to see the detail? Just ask (but be warned - as all organisations are, it is a messy, complex beast.) https://images.squarespace-cdn.com/content/v1/5ee87a29e87aca7a297a716e/1613290550737-DX7ROUFKYPDKJLNC5MQ3/Frame+2.png Project – CX Design https://images.squarespace-cdn.com/content/v1/5ee87a29e87aca7a297a716e/1613290639190-89GWVIMUZVM691852D7X/CX-detail-2.png Project – CX Design https://www.jason-gieng.co/project-design-playbook daily 0.75 2021-02-17 https://images.squarespace-cdn.com/content/v1/5ee87a29e87aca7a297a716e/1613371380577-7UEGY1QGVVWVT7OO61FB/playbook-cover.png Project – Design playbook https://www.jason-gieng.co/project-mental-health daily 0.75 2021-02-17 https://images.squarespace-cdn.com/content/v1/5ee87a29e87aca7a297a716e/1613334807055-2MAWPSX70M2X7HVV00HJ/DTG-mock.png Project – Mental Health https://www.jason-gieng.co/labs daily 0.75 2021-03-22 https://images.squarespace-cdn.com/content/v1/5ee87a29e87aca7a297a716e/1613556911238-OED840APDGJ8XBKMY2ZL/Frame+4.png Labs 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