A ‘Now & Then’ look at places I’ve been & things I’ve seen
I’ve had the pleasure of collaborating with some amazing product and design teams over the past decade.
My bread & butter
Build, lead, and scale Design practices
Champion human-centred design through education and value creation
Support Designers on their growth journey
End-to-end Design from research through to delivery
Connecting customer needs to business value
Olive sourdough, Pepe Saya butter 🍞🧈
Experience
NOW.
(‘21 – Present)
MYOB is a business, accounting, and financial technology company with over 1 million Small-to-Medium Enterprise users and over 6000 professional services firms across Australia and New Zealand.
As the Design Ops Program Manager, I am responsible for structuring, forming, and supporting Design Operations activities across a team of 60+ Product, Service, Visual and Content Designers and Researchers.
DesignOps Program Manager
MYOB
(‘20 – Present)
Design Manager, Platforms
MYOB
As a Design Manager, I lead a team of 10 researchers, designers, and writers across a complete end-to-end, surface-to-core customer experience and back office transformation program to deliver platform capabilities that provide connected, coherent, delightful experiences to MYOB customers.
I also work with the Design Leadership team to structure, form and support Design Operations across the organisation.
(‘20 – Present)
Partner, Venture Design
Tungsten Ventures
Tungsten is a purpose-built digital product design lab and venture services partner for makers, explorers and like-minded people. I work with small-business owners, entrepreneurs and early stage founders to help envision the future, bring products to life, and tell stories to help start-ups move from zero-to-one or existing products move from one-to-n.
(‘17 – Present)
Co-founder & Director
Design Thinking Games
DTG* is a social enterprise that works with Impact Partners from NFP and Government sectors to explore social problem-spaces with the community by collaborating with designers, corporates, and industry leaders using design thinking methodologies.
💭 Created open dialogue and workshopped meaningful problem-spaces such as family violence, mental health, and homelessness, to hosting the Global Children’s Designathon in Australia.
THEN.
(‘19 – ‘20)
Design Lead
MYOB
As a Design Lead, I managed a team of 5 Service and Product Designers across verticals in our Platform division and was responsible for Design and Experience across a broad portfolio.
💁♂️ Led a team of 5 amazing people, who just happen to also be fantastic Designers.
🔍 Built MYOB’s Service Design capability from the ground up
🧪 Helped kick-start and setup MYOB’s Data and Innovation Labs
(‘17 – ‘18)
Senior Product Designer
MYOB
As a Senior Product Designer at MYOB, I worked within our Profession Service Partner segment and was responsible for the Design of MYOB’s on-prem to cloud migration experience for Professional Services firms, MYOB Advisor, a product leveraging Artificial Intelligence and Natural Language Processing, and Supporting the Design team through hiring, uplifting capability and building culture
🏆 Delivered MYOB Advisor, which placed 8th on the AFR’s Innovative Top 100 list (2018).
(‘16 – ‘17)
Product Designer
Intelematics
Intelematics are a global connected auto-mobility company that provides next-generation services by connecting drivers with their vehicles (I like to describe it as IoT for vehicles).
📗 Created a Design playbook to lead customer-centric change across the organisation
(‘16 – ‘17)
Product Design Lead
Larki
LARKI launched through the Melbourne Accelerator Program (MAP)’s velocity programme with the goal to disrupt the Architecture and Land Surveying industry by leveraging LiDAR technologies for 3D scanning and Geographic Information Systems at scale.
💡 Won MAP Velocity 2017’s final pitch, and more importantly, LARKI’s first customers.
(Prior to ‘15)
UX/UI Designer
(Various)
Freelance and contract work for a number of different digital, advertising and marketing agencies.
🎉 Delivered some fun and interesting work for an amazing range of clients including Microsoft, Intel, Telstra, Coca Cola, and Nestle.
Capabilities
Design leadership
Design operations
People management
Customer & user research
Design-led strategy
Digital product (UX/UI) design
Customer experience & service design
Concept testing and validation
Product delivery
Workshop facilitation
Mentoring & Teaching
ADPList.org
Design Mentor
RMIT University – Online
Future-skills mentor – Human-Centred Design
AcademyXi
Service Design mentor
Education & Certifications
Master of Design Futures (currently studying)
RMIT
Bachelor of Commerce
UNSW
UX Design
Tractor Design School
Product Management
General Assembly
Diploma of Graphic Design + Visual Communications
CATC Design School
LEGO® Serious Play® Certified Facilitator
Pivotal play / the LEGO® group